Our community management team is available and ready to assist you during office hours: Monday–Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–5:00 PM. At Gaines Investment Trust, we pride ourselves on providing exceptional customer service and being responsive to our residents’ needs.

For after-hours emergencies, our on-site maintenance team is always on call and prepared to assist promptly.

Yes, Creekside at Pear Ridge Apartments has on-site maintenance staff during office hours, to address service needs. For urgent situations outside office hours, residents can reach our emergency maintenance line through the main office number.

No, your presence is not required during a scheduled maintenance visit. Our trusted maintenance technicians are authorized to enter your apartment to complete requested repairs while ensuring your home and belongings are treated with care and respect.

If you prefer to be present during the visit, please let the office know when submitting your service request so we can accommodate your schedule.

For maintenance requests, please submit a service request through your resident portal or contact the leasing office during business hours. This ensures that your request is properly documented and assigned to our maintenance team as quickly as possible.

Please note that our team can only perform maintenance or repairs related to the apartment and community. We are unable to assist with personal items or situations that could present a liability (such as moving furniture, handling resident property, or performing non-apartment-related tasks).

For after-hours emergencies, please call the office number to be connected with our on-call maintenance technician.

If you are locked out during office hours, please contact the leasing office for assistance. Our team will do their best to help you regain access, depending on staff availability and verification procedures.

If you are locked out after office hours, you will need to contact a licensed locksmith for assistance at your own expense. For security reasons, our staff is unable to provide after-hours access to apartments.

Yes, parking is available for residents and guests. Parking policies and availability may vary, so we encourage residents to contact the leasing office for specific details or any questions regarding parking.

Our community offers a variety of amenities for residents to enjoy, including a swimming pool and tennis courts available from 10:00 a.m. to 10:00 p.m., as well as a 24/7 fitness center for your convenience.

Yes, Creekside at Pear Ridge Apartments are proudly pet-friendly! Aggressive breeds are restricted, and the community includes pet-friendly walking areas for your convenience. Please contact the office for full pet policy details.

Appliance packages vary by unit. Select apartments feature white or black appliances, which include a dishwasher, garbage disposal, stove, refrigerator, and vent hood. Other units offer classic appliance packages. Please contact the leasing office for specific details on available appliances.

No, Creekside at Pear Ridge Apartments does not provide furnished units. However, our spacious layouts make it easy to design your home to match your personal style.

Once we receive all required documents and screening information, most applications are processed within 72 hours. In some cases, additional verification may extend the timeline slightly.

Rent payments can be made through the resident portal using ACH, debit, or credit card. We also accept personal checks and cashier’s checks. Cash payments are available through WIPS at select locations. Please note, money orders are not accepted.

Yes, renter’s insurance is required for all residents. For your convenience, we offer a Damage Waiver Program (DWP) for $19 per month, which is automatically applied at move-in. Residents may also choose to obtain their own renter’s insurance policy that meets our coverage requirements and provide proof of coverage to the leasing office to avoid the monthly DWP charge.

Residents are welcome to choose the internet and cable provider of their choice, as long as the provider services the area. We recommend contacting providers directly to confirm availability and service options for the community.

Our lease does offer an early termination option. Fees and requirements may vary depending on whether a 60-day written notice is provided. In cases involving military orders, we fully comply with all applicable state and federal laws. For specific details related to your situation, we encourage you to contact the leasing office so we can review your options with you.

Before move-in, residents must establish electricity service with their chosen provider and provide proof of coverage to the office. Service should begin on your move-in date.

At Creekside at Pear Ridge, residents are responsible for paying all utilities. You are able to pay your monthly utility bill for water, sewer, trash and pest control through our online portal for added convenience!

Yes! We have a DART bus stop located near the front of the property, offering easy and convenient access to public transportation.

Our community is located within the Plano Independent School District (PISD). PISD is consistently ranked among the top public school districts in Texas and is known for strong academic programs, high graduation rates, and recognized leadership excellence.

We are conveniently located off the President George Bush Turnpike. Take the Frankford Road exit and head toward Pear Ridge Drive. The community is easily accessible from the main roadway.

Our community is conveniently located near a variety of shopping destinations, including Galleria Dallas, The Shops at Legacy East, The Shops at Park Lane, The Shops at Willow Bend, Village on the Parkway, Walmart Supercenter, and Target. Residents enjoy easy access to everyday necessities, dining, and retail options just minutes from the community.

Applying for your new home at Creekside at Pear Ridge Apartments is quick and easy! Simply apply online through our community website to begin the application process.

Our secure online portal allows you to submit your application, upload required documents, and pay any applicable fees—all from the comfort of your own home. If you have questions or need assistance, our leasing team is happy to help guide you through the process.

All applications at Creekside at Pear Ridge Apartments are reviewed according to our Rental Criteria, which outlines the requirements for qualification. This includes factors such as positive credit history, positive rental history, income verification with proof, and background checks. A second chance program is not utilized.

For full details, please refer to our Rental Criteria document, available through the leasing office or on our community website. Our team is happy to answer any questions and help guide you through the approval process.

To qualify for an apartment at Creekside at Pear Ridge Apartments, applicants must have a verifiable gross monthly income of at least 2.5 times the monthly rent.

All income will be verified during the application process in accordance with our Rental Criteria. Please contact the leasing office if you have any questions about qualifying income sources or documentation requirements.

All applicants are screened according to our Rental Criteria, which outlines the qualifications for approval. The document details requirements such as income verification with proof, positive credit history, positive rental history, and background checks.

A copy of the Rental Criteria is available from our leasing office team, and we’re happy to review it with you before you apply to ensure all questions are answered.
 

All income must be verifiable through official documentation, such as our online system, NOVA, recent pay stubs, bank statements, employment verification, or other approved proof of income.

Credit qualifications are determined by a review of the entire application, including credit history, rental history, income, and background information.

For complete details, please refer to our Rental Criteria, available from the leasing office. Our team is happy to review these requirements with you prior to applying.

Our system generates a risk vs credit score. Bankruptcies, judgments, and balance(s) owed to other management may cause an applicant to be denied.

We’re excited to welcome you as a first-time renter at Creekside! Our team is here to make your experience smooth and enjoyable.

Your resident portal is a great resource — it allows you to pay rent, review account details, and submit maintenance requests quickly and conveniently. If you ever have questions about your lease, community policies, or need assistance, our leasing office is always happy to help.

Absolutely! We encourage all future residents to tour their apartment home prior to move-in. Seeing your new space in person helps ensure everything meets your expectations.

For convenience, please schedule an appointment with the leasing office, so our team can coordinate a personalized tour at a time that works best for you.

We encourage scheduling an appointment to ensure personalized attention and availability, but we gladly welcome walk-ins during regular office hours. Our leasing team will be happy to assist you and answer any questions about your new home at Creekside at Pear Ridge Apartments.

At this time, we do not offer self-guided tours. For your convenience, we provide photos and videos online to help you explore our apartment homes. We also believe touring should be a personal experience, and our leasing team is happy to guide you through the community and show you all the great features that make Creekside special.

Yes! We’re happy to work around your schedule and can accommodate a shortened or quick tour when needed. Just let our leasing team know, and we’ll make the most of your time while showing you what matters most.

For the safety and security of our property, team, and residents, photo ID is required for anyone taking a tour.

Before every new resident moves in, Creekside at Pear Ridge Apartments completes a thorough make-ready process to ensure your apartment home meets our high standards for quality and cleanliness.

Our maintenance and housekeeping teams carefully inspect, repair, and clean each home — including appliances, flooring, fixtures, and paint — so it’s fresh, functional, and move-in ready upon your arrival.

Creekside at Pear Ridge Apartments is designed for comfortable living, though some everyday noise is expected in any multi-family community. We encourage neighbors to be respectful to maintain a pleasant atmosphere for all.

Yes! We want you to make your apartment at Creekside at Pear Ridge Apartments feel like home. You’re welcome to decorate your space with your personal style and furnishings.

If you wish to paint or make any alterations, please contact the management office for prior approval. Any modifications must be restored to the original condition at move-out unless otherwise approved by management.

Aside from rent, utilities, and renter’s insurance ( $19 monthly Damage Waiver Program if you choose it), there are no additional property or amenity fees. You simply pay for what you use.

For the safety and privacy of all residents, subletting and short-term rentals (including Airbnb, VRBO, or similar platforms) are not permitted at Creekside at Pear Ridge apartments.

All residents must be approved leaseholders listed on the rental agreement. This policy helps us maintain a secure, comfortable, and community-focused living environment for everyone.

Yes. To ensure a peaceful environment for all residents, quiet hours are observed beginning at 10:00 PM.